What I will learn?

• Crisis Identification: Understand the signs and indicators of a crisis, from emotional distress to potential violence.
• Communication Techniques: Master verbal and non-verbal communication methods to calm and reassure individuals in crisis.
• De-escalation Tactics: Learn proven techniques to defuse volatile situations safely and effectively.
• Psychological Insights: Gain insights into the psychological aspects of crisis behavior to better understand and respond to individuals in distress.
• Safety Protocols: Develop safety protocols to protect yourself and others during a crisis.